Customer Reviews

  • Hotel guest

    Customer rating:

    26-Feb-2015
    Juan at the front desk was extremely helpful. The staff were very friendly and the location was excellent. The hotel was very good value for money.


  • Hotel guest

    Customer rating:

    18-Jan-2015
    Excellent location for 3-night stay when visiting Madrid. Reception staff were most helpful and accommodation was clean and comfortable. Looking forward to return visit.


  • Hotel guest

    Customer rating:

    15-Dec-2014
    Buona posizione, stanza pulita e personale gentile. Ottima colazione. La struttura dovrebbe però essere rinnovata.


  • George Ayers

    Customer rating:

    28-Oct-2014
    Great location easy to get to and close to everything. The hotel super clean and comfortable with helpful attentive front desk staff, quaint dining, a lounge out the the 1950;s and efficient cleaning staff. This is a reasonably cost gem in the heart of Madrid. I highly recommend it.


    • Hotel response

      Dear Mr. Ayers¡ Thanks so much for your review and I hope to see you in your next visit to Madrid Best regards Severino Castro Director Severino.castro@hotelprincipepio.com


  • Carlos Santos

    Customer rating:

    23-Aug-2014
    Sou cliente há mais de 30 anos e sinceramente gostei muito de lá ter estado.Lembro que há necessidade de ter pessoal para ajudar os hospedes no transporte da sua bagagem para os quartos e dali para a recepção.Aos amigos Francisco(Paco) e Cristina sempre incansaveis na simpática maneira de atender, um abraço.Que sejam bons mestres junto da juventude que se encontra na recepção.


  • Hotel guest

    Customer rating:

    25-Jun-2014
    The hotel is well connected to the Metro and within walking distance of the Royal Palace. The staff is very friendly and helpful. The rooms were clean and wireless connection was good.


    • Hotel response

      Dear guest, We appreciate your kind opinion. Thank you very much. Best Regards.


  • Hotel guest

    Customer rating:

    2-Apr-2014
    The hotel was just as we had expected after seeing their webpage and comments from other guests. The room was a bit small, but we had a wonderful view of the palace and we were only using the room for sleeping. The staff were very helpful, especially the reception. I cannot comment on the restaurant because we have family in Madrid (the reason for our visit) and we chose to eat out in restuarants. The hotel is ideally situated to visit the centre of Madrid and the historical buildings. I would certainly stay here again.


    • Hotel response

      Dear guest, We are glad to know that you enjoyed your stay with us and that you appreciated the service of our staff. We look forward to accommodating you again. Regards, Hotel Management.


  • Zinahia Querales

    Customer rating:

    19-Mar-2014
    Everything was wonderful, the staff was very kind and welcoming and the breakfast very good. I recommend it 100%.


    • Hotel response

      Dear guest, We appreciate your valuation. Best Regards, Hotel Management


  • Hotel guest

    Customer rating:

    2-Dec-2013
    I really enjoyed my stay. Rooms were nice and quiet and staff was professional.


    • Hotel response

      Dear guest, Many thanks for your stay at the Principe Pio and for sharing your opinion. We look forward to welcoming you again. Best Regards


  • DEEPAK P T

    Customer rating:

    27-Sep-2013
    Excellent hospitality and smiling & helpful staff.Decent food too.An excellent value for money hotel.


    • Hotel response

      Dear client, We hugely appreciate your kind words. It has been a great pleasure for us to have you here. We are glad to know that you have enjoyed the special attention of our staff and the quality of our service. We will definitely share your comments with the team! Warm regards, Management


  • Hotel guest

    Customer rating:

    24-Mar-2013
    The bed & bathroom were clean. The Hotel looked older than expected. A lot of furniture was old en desperately need to be replaced. Also it looked like general maintenance was skipped for a few years. The breakfast was very minimalistic.


  • Barbara Meyer

    Customer rating:

    9-Jan-2013
    bar was not open during the evening and no roomservice.also was not minibar in room, restaurant in celler is not so plessent for breakfast


  • Hotel guest

    Customer rating:

    30-Sep-2012
    Nice location and good value for money. Bit noisy with traffic at night even with windows closed.


  • brendan o donnell

    Customer rating:

    23-Aug-2012
    We very much enjoyed our stay at Principe Pio. The staff were excellent - helpful, friendly, professional & were able to speak English! Our room was upgraded at a nominal fee to give an wonderful view of the Palacio Real. The room was comfortable, the bathroom facilities very good, & in spite of the traffic the room was quiet and the air conditioning efficient (essential considering the heatwave during our visit). We would stay here again and would highly recommend it.


  • Hotel guest

    Customer rating:

    17-Jul-2012
    second time we have stayed at this hotel, very friendly and helpful staff, great price and location. only minus was the air conditioning was not great and a little smelly!!


  • Hotel guest

    Customer rating:

    9-Jul-2012
    location is very good , Price is good


  • Hotel guest

    Customer rating:

    2-Jul-2012
    Excellent hotel in a terrific location. The staff were very friendly and helpful and the breakfast was very tasty. I will definitely come back.


  • Jorge Iniguez

    Customer rating:

    15-Mar-2012
    This was a very pleasant hotel in a great location. very accessible by metro or bus. Very close to the Palacio Real. The staff were very helpful and the rates are reasonable.


  • Natavan Shirinova

    Customer rating:

    12-Jan-2012
    The hotel is placed closed to the centre to the city; the view is very nice; you can see beatifull places and enjoy your choice. The room is clear and comfotable; cleaning service is also satisfied. Working personnel is very polite and helpfull. I really enjoyed my travel; i loved Madrid and next time if i have an opportunity to visit Madird once more i will definetily stay in Principe Pio Hotel! :) Many thanks for your hospitality!


  • Hotel guest

    Customer rating:

    28-Dec-2011
    We were so pleased with our stay at the Hotel Principe Pio! The staff were so incredibly nice and helpful throughout our stay. They not only spoke Spanish and English, but also French. They allowed us to check into our room a few hours early, which was very much appreciated after our long flight to Madrid. Breakfast was positively wonderful, too! We look forward to visiting Madrid again soon and will most definitely be staying at the Hotel Principe Pio! Thank you again for making our stay great!


  • Brian Holt

    Customer rating:

    31-Oct-2011
    A good value, reasonbly basic hotel - centrally situated with helpful and efficient staff.


  • Anivel Vazquez

    Customer rating:

    11-Jun-2011
    Wonderful experience! The hotel is on the perfect spot! Is close to the Royal Palace and walking distance to any Plaza. The room was very clean and the staff very friendly. I would defenently come back to stay at this hotel again!


  • Hotel guest

    Customer rating:

    1-Jun-2011
    Great service & location, clean and tidy room at good value.


  • Hotel guest

    Customer rating:

    1-Jun-2011
    Nice hotel with good service, except the breakfast room which is a sad room


  • Hotel guest

    Customer rating:

    23-May-2011
    As it was our anniversary, I specifically asked for a double bed when I made the booking. However, we were given two single beds. Reception told me that the hotel was full and so I asked for the two beds to be pushed together. Reception said they would do so, but they never did. After asking twice more within a 6-hour period and nothing being done, I had to do it myself. This was the biggest disappointment, the fact that we asked three times for something but had to end up doing it ourselves. On another note, I don't think that the sheets and towels need to be changed every day, it's also not good for the environment. And perhaps an English-language channel on the TV could be added (BBC, CNN etc). Location fine, staff friendly.


  • Hotel guest

    Customer rating:

    13-May-2011
    Sober hotel in very central location, a bit old, but inexpensive. Some rooms have a beautiful view on the King's palace.


  • George Ayers

    Customer rating:

    12-May-2011
    What a nice find. Right in the middle of Madrid within a few minutes of the Palace and park, a short walk to Plaza Mayor and virtually next door to the Metro. Great staff, helpful and courteous. The room was bright, airy and comfortable. Not keen on the restuarant - dull and bland - but hey - there are hundreds of little inexpensive places to eat everywhere around. Enjoy this place. We did.


  • Hotel guest

    Customer rating:

    2-May-2011
    We found the room comfortable and the location was good, being near the Plaza de Espana and the Royal Palace. The local city tour bus stop is a few minutes walk away. An extensive shopping mall is nearby at the Estacion del Norte, which we did not discover until too late. The staff were friendly and attentive. All in all, we enjoyed our stay.


  • Michael Thomas

    Customer rating:

    26-Apr-2011
    Friendly staff, free wifi connection and use of communal computers with another option of hiring a laptop if needed. Hotel is close to Plaza Espana metro station in a grand setting. I thought the £50 per person per night was reasonable for a big hotel in the centre of Madrid. My only gripe was that the booking.com price I was quoted (175 Euros) had gone up to 202 Euros with no explanation from the hotel. The 8% tax was added onto this aswell. Apart from that, nice clean room in a big hotel in a central location.


  • Luis Ricardo Muelle Butler

    Customer rating:

    17-Feb-2011
    The Internet conection didnt work in my room, I wasnt able to reach any router in the building.


  • Hotel guest

    Customer rating:

    14-Feb-2011
    The only draw back to our stay was our room was way too small! Could barley move around in it. Bathrooms was good size and clean! Staff was very helpful and polite :) I would stay again if they have any bigger rooms!!!!!


  • Hotel guest

    Customer rating:

    6-Feb-2011
    Very satisfied with the choice of hotel at Principe Pio during my last stay in Madrid. Apart from the convenience location, the rooms are large, clean and airy and the staff extremely helpful. I would certainly recommend it!!!


  • John FoulkesJones

    Customer rating:

    10-Jan-2011
    We were happy with the ambience and atmosphere of the hotel. The meals were particularly good. It represented great value-for-money


  • Barrie NATHAN

    Customer rating:

    20-Dec-2010
    Well received by all the charming staff. Highly recommend this well-located hotel!


  • olga maitou

    Customer rating:

    11-Dec-2010
    The hotel is very clean,and the stuff is very guide,and speak english.Noise is not to mutch and the food in the restaurant is very good.if in the future go again to madrid i would like to stay in this hotel again!!!


  • Hotel guest

    Customer rating:

    18-Nov-2010
    Hotel comfortable very well located for the visit of Madrid.


  • LIDIA MARIA SONTICA

    Customer rating:

    30-Sep-2010
    Our stay at Principe Pio was a very pleasant experience. Although it has the appearance of a common hotel, the aristocratic aura of the lobby, the warm air of the room and the beautiful view of the royal palace made this stay a very special one. Next time in Madrid we will definitely choose Principe Pio again.


  • Maria Bos

    Customer rating:

    29-Aug-2010
    Goed bereikbare locatie. Kamers schoon en verder alles wat je nodig hebt. Prima douche(welin een badkuip)Het enigste wat ik miste was een koelkastje. Alle tv zenders zijn spaaanstalig, zelfs CNN Desk beantwoordt vragen accuraat. Ontbijt is wat aan de dure kant, zeker omdat (wij in ieder geval) we s'ochtends weinig eten. Daarnaast zit zo'n hammentent waar je met z'n drieen prima kan ontbijten voor 10 eur. en je pikt meteen wat spaanse ontbijtcultuur mee.


  • Uwe Lebelt

    Customer rating:

    17-Aug-2010
    nice area, clean hotel for good price


  • David BondTaylor

    Customer rating:

    15-Jul-2010
    A beautiful hotel in an excellent location. Th satff were friendly and efficient, food was good and it was immaculately clean. It far exceeded our expectations


  • Mark van Dooren

    Customer rating:

    6-Jul-2009
    Nice, clean hotel. Close to the palais & city centre. Friendly personel.


  • Agustín Triviño Algeciras

    Customer rating:

    21-Apr-2015
    Situado en un sitio inmejorable, para ir andando a todos los sitios de interes, muy buena atencion por parte del personal, la habitacion muy agradable y la cama enorme, perfecta para unas vacaciones. Lo recomiendo.


  • BENITO HERMOSILLA AGUILLO

    Customer rating:

    15-Apr-2015
    COMODO Y ESCELENTE UBICACION


    • Hotel response

      GRacias por sus comentarios Sr. Hermosilla¡ Confiamos en verle de nuevo por el hotel. Atentamente Severino Castro Director


  • Dolores Oviedo Martínez

    Customer rating:

    13-Apr-2015
    Magnífica atención del personal del hotel. Impecable limpieza y comodidad de las habitaciones.


    • Hotel response

      Gracias Sra. Oviedo por su comentario. Confiamos en verla de nuevo en el hotel. ATentamente Severino Castro Director


  • Hotel guest

    Customer rating:

    3-Mar-2015
    La habitación era genial, la cama super grande y la atención nos encantó. SI volvemos por Madrid, repetiremos.


  • JOSEFA Mª ESCLAPEZ RUIZ

    Customer rating:

    25-Feb-2015
    he quedado muy contenta con la estancia y el personal gracias


  • Hotel guest

    Customer rating:

    25-Feb-2015
    La ubicación es excelente, limpio y con camas muy cómodas. El desayuno un poco escaso en cuanto a dulces, volveremos.


    • Hotel response

      Gracias por sus comentarios Sra. Risquez¡ Durante el mes de Marzo haremos algunos cambios en cuanto a la bolleria de desayunos los cuales confiamos sean de su agrado la próxima vez que nos visite. SAludos Severino Castro - Director


  • Hotel guest

    Customer rating:

    13-Feb-2015
    Personnel agréable, hôtel bien situé, propre et confortable. Excellent rapport qualité-prix.


  • alfonso benegas zamora

    Customer rating:

    30-Jan-2015
    todo estupendo


    • Hotel response

      EStimado SR. Benegas¡ Gracias por su comentarios y confiamos en verle de nuevo por en el hotel. Atentamente Severino CAstro - Director


  • JOSE MIGUEL GALLEGO ORTEGA

    Customer rating:

    30-Jan-2015
    Estuvimos en el mes de julio alojados 3 días en el hotel y nuestra experiencia fue muy buena. El hotel, su situación y el personal muy bien,si volviéramos a Madrid sin duda nos alojaríamos en él.


    • Hotel response

      Estimado Sr. Gallego¡ Quiero agradecerle sus comentarios y confiamos en volver a verle de nuevo. Atentamente Severino Castro - Director